Account & Project Manager – International Mobility Job Vacancy

We are a small, diverse and highly effective team based in Belfast, delivering international mobility programmes for students and young people from across Europe.

We are looking for an enthusiastic, adaptable and highly organised Account & Project Manager to take ownership of mobility projects from our international partners. You will manage projects from initial planning through to delivery, identifying suitable workplace experience opportunities with local organisations, coordinating the necessary documentation and arrangements, and ensuring a high-quality experience for both our partners and participants.

A key part of the role will be developing our network of Northern Irish host organisations. You will enjoy getting out into the local business community, attending networking events, meeting employers and building relationships with organisations of all sizes. You don’t need to know every business in Northern Ireland already; we are looking for someone naturally curious about the local economy who has the initiative to identify organisations and opportunities that could provide valuable work-based learning experiences.

You will also build strong relationships with our international partners and participants, communicating confidently with people from different educational, cultural and linguistic backgrounds. You will need to balance excellent customer service with the practical realities of delivering multiple projects to deadlines.

The role offers considerable variety and will develop as our operations grow. We normally work a 35-hour week, Monday to Friday, although some evening and weekend duties will occasionally be required to support programme delivery and participant activities.

As the organisation grows, there will be opportunities to take on greater responsibility for key international accounts, develop new employer partnerships and contribute to the development of our mobility programmes and services.

Primary duties

• Identify and approach potential host organisations across Northern Ireland.
• Develop and maintain strong relationships with existing host organisations.
• Understand employers’ needs and identify suitable placement opportunities for participants.
• Attend networking and business events to develop new organisational partnerships.
• Maintain accurate records of host organisations, opportunities and relationships within the CRM.
• Manage placement projects from initial brief through to successful completion.
• Liaise with international partners throughout the project lifecycle and provide regular updates.
• Coordinate participant documentation, placement information and other programme requirements.
• Organise and participate in social and cultural activities for participants.
• Support accommodation arrangements through the Homestay network and shared-house provision.
• Participate in the pastoral-care/helpline rota, responding to participant queries and escalating issues where appropriate

Skills and Experience: 

• Experience in account management, project coordination, business development, recruitment, education, employability, tourism/hospitality partnerships or a related field.
• Excellent interpersonal and relationship-building skills, with the confidence to communicate with employers, international partners and participants.
• Strong organisational skills and the ability to manage multiple projects, deadlines and priorities simultaneously.
• Commercially aware and confident approaching organisations to develop new partnerships.
• Naturally curious about Northern Ireland’s business community, economy and culture.
• Able to communicate effectively with people from different cultural and educational backgrounds.
• Strong written and verbal communication skills.
• Confident using Microsoft Word, Excel and Outlook.
• Experience using a CRM system; willingness to learn and maintain accurate CRM records.
• Able to work independently, use initiative and find practical solutions when situations change.
• Previous experience in recruitment, education, work-based learning, international mobility or project management would be advantageous.
• A full UK driving licence is desirable for client visits and occasional participant transport.

Laptop, iPhone, access to a company pool car for work client visits, 5% contribution into company pension scheme, 32 days annual holiday, incl Bank Holidays.

Job Type: Full-time. Usually Monday to Friday 8.30 am to 4pm. Some evenings or weekends required for picking up participants or social activities.

Pay: £32,000.00-£36,000.00 per year

Benefits:

• Casual dress
• Company pension

Work Location: In person