We have exciting opportunities for experienced Customer Service Advisors who excel in dealing with our residents both front facing and as part of our back office service to work with our communities and develop excellent working relationships with our services using a range of communication methods. 

Putting the customer at the heart of all interactions and ensure all customer enquiries are resolved at first point of contact. We need staff who are IT literate, with the ability to work with Multiple databases and Microsoft office packages. 

We are looking for candidates who are knowledgeable and enthusiastic about delivering excellent customer service, who have a desire to learn and develop skills and experience and to ensure our service delivery is matched by an excellent experience for our customers. In return, you will join an organisation where there are opportunities for personal development in a supportive and welcoming environment.

This will be a really proactive role, working closely with internal and external services, to support a seamless experience for our residents. Therefore, we need a “people person” to take on this role and someone who understands the importance of effective communication, attention to detail around fulfilling promises to customers and a real ability to use initiative to get tasks completed.

2 Permanent Full time 36 hrs

1 Permanent 36 hrs Fixed term contract of 6 months 

1 Permanent 30 hrs per week

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Closing date 26 October 2021 (11:59pm) 

Equal Opportunities and Safeguarding Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

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