Role Description

Student Services, Student Systems team

Student Services work to enable an excellent experience for students during their time at the University of York. We provide information, advice, guidance and support to students from their enrolment through to their graduation. We also provide advice and guidance to colleagues across the University who rely on our expertise and processes to support the student lifecycle. The work of the Service is important in ensuring that the University meets a number of statutory compliance duties.

We are also responsible for many of the central administrative functions of the University; we maintain the student records, and support and develop the systems and processes that allow for the smooth transition of students through their studies.

We are committed to excellence and work in a collaborative and fast-moving environment. We expect staff to work flexibly and to move within teams and specialisms as they develop a rewarding career in Higher Education.


We have two Student Systems Analyst post available. As a Student Systems Analyst you can look forward to joining an enthusiastic and friendly team who work in partnership with colleagues across the University to provide high quality administrative systems and services to support the student experience at York. The Student Systems team is responsible for the development, management and maintenance of our student record system (SITS), and associated systems that integrate with it. These systems are core to the running of the University with Academic and Professional Service Departments relying on them to underpin their key activities. A detailed understanding of these processes provides a valuable foundation to those seeking career progression within the sector.

As we continue to develop ambitious plans for the future the team is currently undertaking a comprehensive review and consolidation of current functionality with a clear focus on improving the services provided. You will play a key role in providing enhancements and new solutions to these services, supporting the student journey from Application through to Graduation and ensuring that our systems meet changing business needs and priorities. You will also provide day-to-day support across a number of areas, resolving problems as they arise and identifying areas for future improvement and development. 

If you are a highly motivated and enthusiastic person seeking to gain experience of software development projects through all phases we would be interested in hearing from you. You must have strong analytical and technical problem-solving skills, with process mapping, documentation and report writing abilities. You must also have strong interpersonal skills, be able to work independently or as part of a team, and be willing to learn new systems and processes quickly.

This is an exciting opportunity for you to play a key role in a cross functional team, supporting the implementation of a number of key University projects, and contributing to the ongoing enhancement of the Student Experience at the University.

Interview date: 23 August 2021

For informal enquiries: please contact (Rob McCarthy, Head of Student Systems on [email protected]

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