This is a fantastic opportunity to join the Durham University International Study Centre as Student Support Officer (Welfare). This exciting role is part of the Student Support Team in the centre.

This job role will support the day to day running of welfare and pastoral provision on campus. You’ll be working in collaboration with local services, such as the GP, Fire Brigade, Police and College Guardians. You will also provide pastoral care to students, making referrals to external services as required, and managing a caseload of students with medical/mental health needs.

A large part of the role is coordinating the support for students that are under 18 years old – managing the daily under 18 check-in process and maintaining a duty of care for all students. In this role, you will also provide support with the arrivals and induction process to ensure that all students arrive safely into the UK and receive a thorough induction.

We are looking for someone that is friendly and approachable and able to communicate well with students and external services. You will need to be a strong administrator and be happy to input and work on setting up new processes.


Welfare & Safeguarding

  • To deal with welfare-related issues appropriately and refer to DSL/DDSL as required.
  • To coordinate the support for students that are under the age of 18, ensuring that they are safe and are accounted for daily.
  • To provide a high level of pastoral care, supporting students with welfare and health issues through physical, emotional and mental health support.
  • To have a good understanding and awareness of the procedures and policies associated with wellbeing and safeguarding.
  • Work closely with colleagues to identify and support students with additional needs due to health / SEND.
  • To coordinate the process for student Health Registration, working in collaboration with the local GP practice to ensure that all students are registered on the NHS system.
  • To assist with screening medical needs, writing support plans and assisting students to access to healthcare professionals.
  • To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, liaising with external agencies to actively engage students in the promotion of health and wellbeing.
  • To ensure that all students are safeguarded according to the Child Protection Policy, Safeguarding Policy and associated welfare policies.
  • To lead on the partnership with College Guardians, organising regular events and sessions in collaboration with the College Guardians.
  • To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings.
  • To support with the membership of the Student-Staff Liaison Committee and regular meetings.
  • Respond to First Aid emergencies and unwell students and decide on the appropriate course of action. Support students to attend appointments if required.
  • Support with the arrivals process to ensure that all students are appropriately supported upon arrival in the UK.
  • To deal, when required, with out-of-office hours queries regarding student arrivals (to be part of the ‘on-call rota for arrivals).
  • When required, deal with welfare-related issues out of normal office hours.
  • To manage a caseload of students, providing support where appropriate.
  • Accommodation

  • To provide a complementary service throughout the accommodation that enhances and extends existing welfare provision.
  • Ensure that student details (emergency contact details, accommodation address, telephone numbers etc.) are inputted accurately and efficiently and maintained throughout the year.
  • To be the first point of contact for accommodation queries, liaising with providers to ensure that issues are dealt with appropriately.
  • To attend regular meetings with accommodation providers.
  • General Duties

  • Ensure that all student queries are addressed in a friendly, professional manner using a student-centric approach.
  • To assist with planning induction activities and events.
  • To support the wider Student Experience Team.
  • To provide cover duties for other members of staff when absent and during peak periods.
  • To foster productive relationships with the student body and other members of staff
  • To provide support with events and attend as required.
  • To provide support with the arrival and induction of new students
  • To provide general administrative support for the centre as required and cover administration duties for other members of staff when absent and during peak periods.
  • To assist the Senior Management Team, Head of Student Support and the DSL/DDSL within the scope and grading of the post.

  • Experience of providing welfare, emotional and pastoral care to students. 
  • Experience of working in administration.
  • Knowledge of data protection
  • Good knowledge of Microsoft Office, in particular, Word and Excel skills (Essential)
  • Awareness/understanding of safeguarding (Essential)
  • Experience working with vulnerable groups (Desirable)

  • Competitive salaries
  • A 25-day holiday (For full time) allowance that is not restricted to outside of term time.
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.
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