Job Description

College of Arts, Humanities and Social Sciences, School of Social and Political Science, Teaching and Student Services

Open Ended, Full time 35hpw

We are looking for a Student Support Assistant to provide administrative support to the School’s staff involved in student support roles, and to play a key role in helping to provide an excellent administrative service of support and guidance to students.

The Opportunity:

Working alongside the School’s main receptionist, you will act as a first point of contact for initial student support enquiries, and will assist in supporting various key student events. You will be active in supporting key processes related to student enrolments, student engagement monitoring, ensuring referrals to other University support services, and other queries related to student support processes.

Your skills and attributes for success:

  • Educated to Higher or equivalent level (or vocational equivalent) and with a minimum of 1 year’s previous experience in a face to face frontline support or similar role, or at least 2 years’ experience in a face to face frontline support or similar role
  • Outstanding interpersonal skills, as well as skills in communicating effectively and diplomatically at all levels, in person and in writing, and a proven ability to deal with people tactfully and sympathetically while maintaining boundaries
  • Proven ability to handle sensitive and personal information with tact and confidentiality
  • Attention to accuracy and detail
  • Excellent all-round administrative skills (including MS Word, spreadsheets, email)
  • As a valued member of our team you can expect:

    An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits , staff discounts, , flexible working and much more. Access our for further information and use our to find out the total value of pay and benefits provided.

    The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

    If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our webpages.

    The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK. 

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