Role Description

Department

The Department of Archaeology is based in the King’s Manor in the heart of the historic city with additional facilities at Heslington West campus. We are recognised as both a vibrant research community and a centre of excellent teaching. We offer a diverse range of undergraduate and postgraduate degree courses, and pride ourselves on providing a supportive, enthusiastic, and challenging academic atmosphere, which enables our students to achieve their full potential.

The student body, remarkable for its vibrant international component, consists of around 300 undergraduate students and 200 postgraduates, both full and part-time. The student experience is of paramount importance to the Department and we maintain a high level of student satisfaction.

Role

We are seeking applications from candidates for the role of Student Services Manager. The Student Services Manager will join the Department’s Professional Services Support Team providing a high-quality administrative support service, and student and staff experience, to support departmental education and research activities and ambitions led by the Department Manager.

The Student Services Manager has overall responsibility for ensuring the effective and efficient provision of support in respect of teaching and learning activities across the academic cycle, including: marketing and admissions, induction, enrolment and progression, attendance monitoring, assessment and examinations, confirmation of marks and awards, complaints and appeals, student satisfaction and curriculum maintenance and development.

The Student Services Manager will lead the education support team, encouraging a culture of continuous review and improvement, developing and implementing customer-focused (end user) administrative systems and processes, complemented by local policies and procedures, providing expert advice on internal and external regulatory frameworks, supporting quality assurance and enhancement processes and embedding service resilience.

We particularly encourage applications from black and minority ethnic candidates, who are currently under-represented within the Department.

Skills, Experience & Qualification needed

  • Three good passes at A-Level or equivalent, or relevant experience.
  • A thorough understanding of the principles involved in service provision and office management within a large, complex organisation with substantial administrative experience.
  • Experience of leading and managing a team, of managing and implementing change, addressing complaints and servicing committees.
  • Excellent knowledge, skills and experience of IT packages.
  • Excellent oral and written communication skills, including drafting documents, reports and correspondence.
  • Excellent interpersonal skills and the ability to develop and maintain collaborative working relationships.
  • Excellent organisation and time management skills.
  • The ability to review procedures and processes, strong numeracy skills and a high degree of attention to detail.
  • The ability to work independently and flexibly, to work under pressure to deliver a range of competing priorities.
  • Commitment to own personal professional development and that of others.
  • Commitment to equality, diversity and inclusion both in the workplace and in service delivery.
  • Interview date: 17th August 2021.

    For informal enquiries: please contact Laura Parrett ([email protected])

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