A fantastic opportunity for a Student Services Advisor to join our LMA team in London. You will be part of the Student Services team, led by our Head of Student Services. You will need to be highly organised with strong ICT skills and have experience working around/directly with young adults or within an advice and guidance setting. Ideally you will have a Level 4 (HNC/HND/Foundation Degree/Year) or degree level/equivalent qualification.
Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that the necessary referrals are made efficiently and professionally to the Counselling Team, Student Services, other departments and/or external organisations.
To use triage skills to identify the students needs, important and urgent issues. Ensure that they are escalated appropriately to the relevant support services.
Provide information and guidance to students on a range of personal, pastoral and academic issues through structured sessions and informal drop-ins.
Maintain appropriate records and management information statistics in relation to the frontline service, facilitate information sharing to ensure effective service delivery in a shared environment.
Prepare and disseminate a range of information and guidance materials, workshops/events for students and staff, for delivery via face-to-face, telephone, paper and online.
Develop appropriate and effective ways of communicating with students/staff. Maintain a working knowledge and understanding of policies, issues and legislation relating to personal, pastoral and academic issues.
Develop a close operational partnership with the Student Services Team in order to actively participate in key events and activities, such as induction/orientation programmes and wellbeing events.
Collect and review feedback from students/staff, as part of the continuous quality improvement plan.
Attend appropriate events relating to students and their wellbeing, including Open Days, Careers events, Student Performances, screenings and exhibitions.
Maintain up-to-date knowledge on legal requirements relating to working with young people.
Deputise for the Designated Safeguarding Officer as required.
Email your CV and one page Cover Letter to:
Interviews: w/c 9th August 2021
Start Date: September 2021
Photo, Crowds enjoying Garden of Light, by TILT. Lumiere London 2016, produced by Artichoke, supported by Mayor of London. Credit Matthew Andrews 2016. Photo, Jennie Gill, Yorkshire Artspace, Sheffield. Photo © Our Favourite Places / Nigel Barker for Yorkshire Artspace.
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