In this exciting and fast-paced job role you will have the opportunity to provide a high level of administrative and operational service within the International Study Centre, both online and face-to-face. You will be responsible for the delivery of services and processes enabling the site to function effectively: This will require you to have good people skills and a high level of administrative ability. In this job you will deliver a reception service, respond to routine student enquiries and become a skilled user of our internal student records system.
You’ll be required to ensure the accurate recording of data required for student records including timetabling, exams, assessment and visa compliance. Also, a key requirement will be for you to provide administrative support for academic groups and committees.
To ensure all students receive a smooth, legally compliant and efficient induction into ISC and that all necessary welfare arrangements are in place to facilitate each student’s academic success
To deal professionally and promptly with student enquiries and requests for support and foster positive relationship with the student body
To ensure the processes and procedures for dealing with UKVI requirements are efficient and fully complaint
To ensure that students information is forwarded to the partner HEI to allow for offer letters and enrolments to be managed in a timely manner
Update student attendance records in accordance with the ISC attendance policy
Ensure compliance within the centre for QAA, the Home Office and GDPR matters
Lead on visa compliance issues as required by the Provider
Verify assessment marks to ensure accuracy for progressions boards
To oversee the collection, storage and dissemination of all relevant Student data to ensure it is done in as timely, securely and efficiently a manner as possible, including the requirement for any manual spreadsheets and master lists
To keep student detail up to date on master spreadsheet and Study Global data as required.
Ensure information is kept up to date on Academic/Student Management IT system, Progresso
Update and maintain log relating to errors on student Tier 4 visa matters
Conversant with Microsoft Office suite with intermediate to advance excel skills
Excellent customer service skills
Meticulous attention to detail
Ability to work under pressure and to deadline
Accurate data entry skills and comfortable with working with spreadsheets and numerical data
Good communication skills including written skills
Able work pro-actively and on own initiative