Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation.
We are looking for a Student Residence Warden to live within our student accommodation at and become an integral part of the daily lives of our students, with particular focus on supporting those under the age of 18. You will need to be a student (preferably postgraduate/masters or Phd), looking subsidise your living costs whilst providing pastoral care to younger students. Your working pattern will require being on duty to assist students for 20 hours every other week (ie one week on, one week off).
As the Kaplan Living Student Residence Warden, your presence will contribute significantly to ensuring that our students feel safe, comfortable and part of the residential community.
Kaplan Pathways is committed to ensuring a safe and supportive environment for all students. Our safeguarding policy specifically recognises the increased level of vulnerability that arises when students are far from home, away from their normal support network and in an unfamiliar culture. You will play a critical role in our duty of care and support for students under the age of 18. To do this effectively, you will need to gain a strong understanding of the framework of our Safeguarding Policy so that you can work within it to provide the appropriate support.
Develop strong knowledge of and follow appropriate guidelines and protocols in all areas of your role
Promote good resident welfare and enforcing behaviour policies
Along with the Kaplan Residence and College teams responsibility for the Safeguarding and duty of care for U18 students
Provide quick and appropriate response by emails and any other communication channels used in order to help effect a quick resolution of issues arsing
Participate and complete all necessary training during the first weeks of employment and ongoing training as required
Lead on the U18 students welcome and induction programme assisting students to settle and integrate into the residence, the environment and location in the first days and weeks of arriving in the UK, offering support and guidance as needed
Be a contributing member of local Kaplan International Pathways Safeguarding Panel
Undertake morning/evening welfare checks on students as needed and any necessary curfew checks on U18 residents
Be on call throughout the night with availability to handle any emergencies with U18 students
Provide practical assistance to U18 students requiring support, including setting up of medical appointments if requested
Work with the Residence Team to help deliver/events and activities organise informal “catch ups” in small groups or as a one to one
Provide a critical link with parents, guardians and agents as needed eg arranging zoom calls to check in
Ensure that any welfare, child safety, medical, pastoral and building issues are immediately reported to your line manager or escalated to a senior manager as appropriate.
Assist as required in the administration of the residence including room inspections, student arrivals, departures and room inventories, maintain any necessary U18 records
Liaise with the Residence/ College Teams and Guardians to ensure U18 students have continuous duty of care between the college, residence and guardian if necessary, assist with any welfare concerns or other issues you may have
Provide cover when colleagues are away on leave or through illness.
Any other reasonable duty as requested by the Residence Manager
Evidence of being interested in and committed to supporting the welfare of young persons
Open and approachable manner
Empathetic nature with good listening skills and high intercultural awareness
Strong communication skills including:
Clear, spoken English with ability to grade language appropriately for non-native speakers
Ability to receive, understand and convey information clearly
Ability to produce clear written communication including incident reports
Ability to quickly identify situations requiring additional support and assistance
Prompt to act and escalate as needed when issues arise and assiduous in following up issues to resolution
Commitment to learning and following agreed guidelines and procedures
Capacity to build trust and rapport quickly with staff and colleagues
Works in close partnership with other team members, ensuring that a timely, regular exchange of information
Committed to promoting a positive image of Kaplan Pathways
Please apply with CV and cover letter by 30th August.
Checks and training we will require
Enhanced DBS Checks to prove their suitability to work with children in and out of the home environment.
Two written references from previous employers asking for suitability for the role.
Completion of online training CPD certified and bespoke in-house training
Full employment history with any significant gaps explained, previous employers may be contacted.
Sufficient proof must be held of any relevant qualifications.
Evidence of right to work in the UK
As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.