This position is fully remote/working from home. We are accepting candidates from anywhere in the UK.

Salary: £28,000 per annum

To succeed in the role, you will need impeccable organisational skills and attention-to-detail, with strong communication and interpersonal skills. You will be proactive and have the ability to work independently and collaboratively.

Key Responsibilities

  • Primary focus to ensure students are supported through RTT courses 
  • Managing enrolment and onboarding of students including data logging, tagging in LMS, intake assessment, student support through to programme completion and evaluation. 
  • Work to an activation schedule to ensure students have the necessary resources they need to access the programme.
  • Follow a process to ensure scheduled support sessions happen and that records are appropriately logged in line with GDPR.  
  • Administration of the end to end mentoring process.
  • Build and maintain key relationships with mentors to ensure that workflow is maintained.
  • Database Administration and general communication via email and social media/Facebook.
  • Responding to Kustomer queries relating to onboarding, courses and student support
  • Responsible for liaising with external printing firm to ensure new students receive books.
  • Maintaining the Kustomer queues within the Student Services Team following closely the SLAs in both answering and assigning emails to the appropriate team member.
  • To process students bios in a timely manner and updating the Head Trainer where appropriate.
  • Order any stationery and resources required for the team and maintain an expense spreadsheet.
  • Ensure accurate and clear record keeping and administrative functions are delivered relevant to all student activity.
  • Responsible for the mentoring Asana board to ensure all data inputted is up-to-date and student details are accurate/updated as and when required.
  • Continuous improvement of knowledge based articles and SOP.
  • To be part of the Saturday rota and follow the Saturday rota process.

Required Skills/Experiences/Qualifications

  • Strong organizational skills and an eye for detail.
  • Good written and verbal communication skills.
  • Must be able to multitask and work well under pressure.
  • A thorough and methodical approach to work

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