Provide excellent customer service and pastoral care to students at the new University of Newcastle College of International Education.


  • Be the face of the campus and the first point of contact for students
  • Provide advice and support to students regarding programs and services
  • Help create a supportive and engaged community between staff and students
  • Liaise with the admissions team on enrolment and post-admission enrolment matters
  • Liaise with Academic Staff on matters relating to non-academic performance of students
  • Assist students with personal issues; refer to professional counsellor when required
  • Coordinate and deliver major functions and events at the campus
  • Assist with Under 18 student management whenever required
  • Coordinate and administer student accommodation
  • Requirements

  • Knowledge of ESOS Code of Practice
  • Experience in supporting international students and sound knowledge of key regulations and policies relevant to international students
  • Experience in liaising and working with a variety of stakeholders
  • Ability to plan, coordinate and manage activities with minimal supervision
  • Positive and supportive communication style
  • A self-starter with a strong attention to detail
  • Kaplan and the University of Newcastle

    Kaplan is one of the World’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year.

    Kaplan International Pathways guides more than 20,000 students to universities around the world each year. The University of Newcastle is Kaplan’s newest university partner in Australia, with the University of Newcastle College of International Education commencing on the University’s CBD campus in February 2021.

    Join us at Kaplan & enjoy a great benefits package, our culture of inclusivity, & our support of our peoples’ personal, professional & academic development. 

    Job Description

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    Closing date for applications, Sunday 25th July at 23:30

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