The Faculty of Arts & Humanities is committed to providing students with an exceptional experience, offering them the best opportunity to succeed in their degree and future life. The Student Experience Team (SET) consists of a Student Experience Manager, and three Student Experience Administrators. The team works to enhance the student experience by transforming the Faculty’s student facing functions and maintaining an inclusive community environment. The Student Experience Team works on projects identified within the Student Experience Strategy, which focuses on five key areas:
You will work on projects such as Welcome to King’s, buddy schemes, student communications, student voice, inclusive education, cohort-building activities and events, and student partnership initiatives. We work collaboratively with students and staff within the Faculty, and with staff across the College. We enhance existing good practice within the Faculty, and this particular role will work with the departments in the Arts Cluster: Culture, Media & Creative Industries; Digital Humanities; Film Studies; Liberal Arts; and Music. Equity and Inclusion are key factors in our work. We recognise that for all students to feel welcome, celebrated and accepted for who they are, and to have a fulfilling university experience, students from underrepresented backgrounds and students experiencing difficult circumstances may require specific support. You will be intensely motivated to improve the student experience and to make Higher Education a more accessible, equitable, inclusive space for all students. You will be excited by the opportunity to develop your own ideas to improve the student experience, while also wanting to collaborate with students and learn from sector best practice. You will be given opportunities to create real change, and will be supported to develop your own skills and experience. This post will be offered on an indefinite contract. This is a full-time post.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
2. Ability to empathise and interact well with students from a range of backgrounds and experiences. 3. Excellent interpersonal skills, comfortable interacting with a diverse range of stakeholders. 4. A proactive, positive, creative and pragmatic approach to problem-solving. 5. Ability to work effectively as part of a team. 6. Ability to network and develop new relationships both externally and internally with a collaborative approach to work, supporting others, demonstrating tact and diplomacy. 7. Excellent verbal and written communication skills, including the ability to communicate effectively in an assured manner with a range of stakeholders 8. Excellent IT skills, across all elements of Microsoft Office. 9. Excellent time management and organisation skills, able to manage a varied workload and prioritise tasks in a busy work environment. 10. Experience of balancing competing priorities under pressure of deadlines, and comprehending complex situations quickly. 11. Excellent negotiation and influencing skills. 12. Demonstrable experience in administration, preferably in an academic environment, and interest in Higher Education issues. Desirable criteria 1. Knowledge of change management and project management techniques. 2. Experience in establishing, developing and implementing effective procedures and processes. 3. Experience of streamlining different approaches into consistent ways of working. 4. Experience and knowledge of maintaining webpages, newsletters and/or social media accounts. 5. Previous role related to improving the student experience, preferably in a Higher Education environment. 6. Knowledge of administrative processes within a Higher Education environment. 7. Educated to degree level or equivalent experience. Interviews will take place on 4 August 2021
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