QS is a global leader in higher education services. We offer student recruitment solutions, data analytics and insight, consultancy, and intelligence to thousands of university clients across the world. QS publishes a range of highly visible and influential rankings of international universities including the QS World University Rankings® which reaches a global audience of hundreds of millions of people, and The International Student Survey, the world’s largest survey of prospective international students.
Our Enrolment Solutions division is an internationally established, market-leading provider of technology, marketing and managed services to higher education institutions in the UK, Europe, the US and Australia.
We provide market research, data analysis and industry benchmarking; lead scoring and marketing nurture programs; enquiry management and application services; application assessment and admissions management. We have strong global assets and growth prospects, and we are currently both enhancing our existing business models and nurturing new revenue streams. QS has grown both organically and through acquisition; and through carefully targeted recruitment of top talent across key regions.

Position Summary

The Student Enrolment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world.

They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution.

Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.

Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the UK higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.

Role Functions

Enquiry and Made Offer Management

  • Improve the enquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
  • Ensuring all incoming communications are effectively managed and answered in accordance to SLAs
  • Utilising effective writing skills to ensure emails are written in an engaging, creative way maximising potential conversion
  • Using a personalised approach to build rapport and represent the partner institution positively
  • Collect intelligence from students to report back to partner institutions
  • Contributing to the continuous improvement of business practices and student experience
  • Account Management

  • Contribute in account meetings and share feedback and findings following engagement with students
  • Ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly
  • Support colleagues in Client Delivery to host webinars as required
  • Marketing C o mm un i ca tions and Data

  • Support in the QA process of our automated marketing communications, providing feedback and corrections where necessary
  • Checking datasets to ensure their accuracy as part of the data screening process
  • General Duties

  • Provide support to the Client Success team as required
  • Attend conferences, exhibitions, campus tours as required
  • Domestic and International Travel as required
  • In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position.

    P e rs on a l Requirements to Meet Position Objectives

  • Ability to engage and communicate effectively with a diverse range of people in a logical, organised and effective manner
  • A high level of initiative where thoughtful, intelligent problem-solving skills are utilised
  • An excellent standard of spoken and written English
  • Strong customer relationship skills
  • Good organisational skills and the ability to priorities work assignments
  • An intermediate knowledge of Excel, Word and PowerPoint
  • Persistence in achieving goals and overcomes challenges
  • Educated to Undergraduate Degree level
  • The legal right to work full time and permanently in the UK
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