• Full Time
  • Anywhere

Senior Student Programmes Administrator – 10305

The College of Business, Arts and Social Sciences is seeking to appoint a Senior Student Programmes Administrator to join our Taught Programmes Office (TPO), which oversees the undergraduate and postgraduate programmes delivered by the Brunel Business School, Brunel Law School and Department of Economics and Finance.

College / Directorate College of Business Arts & Social Sciences Department CBASS Central Office Full Time / Part Time Full Time Posted Date 13/09/2021 Closing Date 27/09/2021 Ref No 2631

Salary (S6): £27,924 – £32,344 per annum, plus £2,166 per annum London Weighting

Full time, permanent

Please note, this role is currently open to internal applicants only.

The College of Business, Arts and Social Sciences is seeking to appoint a Senior Student Programmes Administrator to join our Taught Programmes Office (TPO), which oversees the undergraduate and postgraduate programmes delivered by the Brunel Business School, Brunel Law School and Department of Economics and Finance. Our students rely on the TPO as their first point of contact in relation to their academic studies.

Working with and leading a team in the TPO open plan office environment, your main duties will involve:

  • leading a team of Student Programmes Administrators;
  • day to day maintenance of our student records;
  • dealing with student enquiries in person, over the phone, via live chat and by email;
  • carrying out reception duties and acting as a reception supervisor;
  • processing student assessment and results;
  • preparing agendas, taking minutes and following up on actions;
  • working closely with academic staff at all levels to support teaching and learning.
  • This is a team leadership role and, therefore, you will need to demonstrate excellent administrative, organisational and communication skills as well as good numeracy and written English. You must be highly proficient in using IT systems, such as a student record system, Customer Relationship Management (CRM) system, eLearning portal and Microsoft packages. As this is a student facing role, excellent customer service skills are essential.

    You should have experience of working in a team and in a customer service environment.

    The recruiting panel has an expectation that all candidates will provide a covering letter with their application.

    Closing date for applications: Monday 27th September 2021 (Midnight)

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