Job description

An exciting opportunity has arisen within the Student Experience Division, to lead the team responsible for embedding the themes of excellent customer service and continuous improvement.

Led by the Director for the Student Experience, a transformational programme of work is underway to support the commitment to delivering an excellent student experience. This includes introduction of new ways of working, implementation of new systems to support students and staff, and the delivery of a flagship building where students can access a range of services and activities designed to enhance their experience.

An experienced manager, with a passion for excellent customer service, you will lead and support delivery through projects, initiatives and business as usual activity. You will embed new ways of working and ensure coherence across all student-facing aspects of the University’s delivery, providing the framework for delivery of a consistently excellent student experience.

For an informal discussion please contact Sarah Hardman, email: 

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Visa Sponsorship Queries:
If you require visa sponsorship from the University of Sussex to undertake this role, you can find further information on our or contact to discuss your personal circumstances and whether you meet the criteria

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