School Student Conversions Co-ordinator
Requisition ID: 11484 Location:
Contract Type: Fixed Term Working Pattern: Full Time Posted Date: 09-Sep-2021
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.
Salary: £22,254 – £23,487 per annum, with progression to £25,627
Closing Date: 30 September 2021
We are seeking a highly motivated and enthusiastic individual to join our multidisciplinary School. Based in the busy School of Geography, Politics and Sociology School Office you will support the recruitment of high quality students at all levels.
Working closely with School Managers and Admissions Tutors you will play a key role in improving conversion rates of applicants to UG and PG programmes (taught and research) across three subject areas. You should have excellent organisational and interpersonal skills and be able to demonstrate high levels of accuracy and attention to detail. A positive ‘can do’ attitude and a flexible and helpful approach is essential.
This is a full time, fixed term position available for 13 months Maternity Cover.
For informal enquiries regarding this role, please contact Sarah Devenport (School Operations Co-ordinator) or 0191 208 5640
To act as the main administrative contact for all activities related to the schools Customer Relationship Management (CRM) Strategy, playing a key role in the School’s Recruitment conversion and recruitment initiatives in order to attract well qualified undergraduate (UG) and postgraduate (PG) students
To lead on and develop CRM plans for all UG and PG programmes and acting as the school’s CRM Faculty contact and school super user where required
To lead on the organisation and implementation of all pre-application and post application activities to encourage the conversion of applicants
To develop and work with the University’s Marketing Communications Directorate, Faculty Marketing Team and School Admissions Selectors (PG and UG) to refine communications and to further develop activities that CRM can be utilised for, in conjunction with the Faculty
To act as a first point of contact and respond to all incoming, quite complex, queries from prospective students and prospective applicants at all levels (UG, PGT/R) via email, telephone etc.
To assist admissions selectors as required during the A level results period
To liaise with all other University sections to ensure information provided to prospective students and applicants is up to date, e.g., website and prospectus information and all school marketing materials
To undertake market research, e.g. ad hoc competitor analysis, and analyse results from surveys run by faculty and central marketing teams and use this to inform further marketing and recruitment activity across the school
To attend, co-ordinate and be a key contact for all school visit days (pre-application and post application) ensuring all arrangements for events are in place including that of all marketing publications, as directed by the School Operations Co-ordinator
To analyse and present to the School Managers, conclusions from data using BW or any other appropriate data source to make recommendations based on these findings to school admissions selectors
To be responsible for the organisation of any meeting relating to the school’s recruitment and conversion business including booking venues, catering, drafting agendas and associated documents, distribution of documents and acting as minute secretary where appropriate and ensuring actions arising from any of these meetings are followed up
To be responsible for ordering Induction materials and overseeing the uploading of induction schedules to the school’s website
To be responsible for providing DPDs and the school office with up to date information on incoming students
To attend relevant University, Faculty and School level meetings
To maintain accurate Alumni profile data on school website (content) and to liaise with central alumni team to access alumni data as required
To be responsible for the maintenance and updating of the school marketing timeline and for ensuring that actions on the timeline are acted on accordingly
To create, develop and update School marketing materials in conjunction with Admissions tutors, Faculty marketing contacts and other relevant colleagues
To be the School’s main contact for Widening Participation activities to include but not limited to PARTNERS, Bitesize and Summer School, and for compiling annual data returns associated with those activities
To be responsible for monitoring and reporting on the School’s Marketing and Recruitment budget
To be responsible for the implementation of the School’s social media strategy in line with University and Faculty guidance
To carry out other duties, as defined by line manager, which support the successful achievement of the School’s vision and strategy
The Person (Essential)
Knowledge, Skills and Experience
Working knowledge of CRM system/other relevant recruitment tools
Knowledge of marketing and customer service within HE/other relevant organisation
Excellent IT skills including ability to use Microsoft Excel, Word, Outlook & Publisher and web based databases. Able to carry out internet based research and manipulate and analyse information for management purposes
Excellent planning, organising and numerical skills
Excellent communication skills (oral and written) with the ability to deal with people at all levels
Ability to store and manipulate large quantities of written and numerical information
Ability to manage information and pay attention to detail
Strong customer service focus
Ensuring a high standard of corporate image is displayed and represented at all outward facing events
Ability to use initiative and judgement to resolve many problems independently
Ability to analyse, present and draw conclusions from data identifying trends and suggesting solutions
Experience of managing own time effectively
Attributes and Behaviour
Planning and Organising
Identifies quickly what is important and prioritises accordingly
Maintains flexibility in work plans to allow for changing circumstances
Works in a planned and structured way
Ensures that all activities are completed on time
Effective at working independently, organising and managing a heavy and complex workload
Manages time and resources by prioritising and organising effectively
Demonstrates high energy and commitment to the delivery of excellent service
Knows and understands customer/stakeholder needs in terms of dept/area outputs
Keeps fellow team members up to date with progress
Co-operates with others in achieving targets
Takes responsibility for achieving own targets
Works continually towards achieving excellent service delivery through understanding and meeting/exceeding the expectations of the area, the University, students, colleagues and other stakeholders.
Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two way communication process.
Is factually correct and gives consistent verbal and non-verbal messages
Clear and concise; gets the message across to others
Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
Tailors content of communication to the audience, changing style, tone and format appropriately
Can hold attention of others using appropriate techniques; questioning; rhetorical questions, changing tone and pace of voice and animated style
Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the project where different skills, expertise and opinions are valued.
Respects the expertise and contribution of others even if own opinion is different
Shares relevant and useful information with others
Keeps other team members up to date with progress
Gets involved with team tasks
Willing to help others and share workloads
Supportive of team decisions
Asks others’ opinion
Encourages others to get involved
Talks about other team members in a positive way
Respects the value that different views bring to the team
Recognises the need for change and is forward looking. Promotes the benefits of change to others and regularly comes up with new ideas. Has the willingness to adopt new ways of working and to make improvements.
Accepts the reality and requirements of change as part of achieving organisational goals
Is able to achieve change at individual and functional level
Reviews and revises plans to meet with changing circumstances
Is supportive of others during change
Develops and implements new ideas
Grades A-C in English Language and Mathematics at GCSE or equivalent (or vocational qualifications or equivalent)
Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.
The University holds a silver award in recognition of our good employment practices for the advancement of gender equality. The University also holds the award for our work to support the career development of our researchers, and is a member of the initiative supporting researchers in Europe.
We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our .
Requisition ID: 11484