About The Role

Your responsibilities will be as follows:

Ordering

Support the Project Office key KPI of delivery on time by placing orders for our Managed Service Customers with 3rd party suppliers and ensuring quality and timely hand-over to the Project Coordinators / Project Managers.

Answer / reply to incoming calls/ ticket queue in a professional and efficient manner Liaising with suppliers to arrange the ordering of 3rd party services

Point of escalation for the Project Office and other internal departments for queries relating to ordering and cancellations.

Project Office Support

Support Project Managers and Project Coordinators with planning large solution rollouts.

Validation of data to ensure services can be ordered and delivered on time

Dealing with customer questions and queries via telephone, email and tickets

About You

Essential
Exceptional customer facing skills

  • Confident, proactive, hardworking and flexible
  • The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload
  • Proven written and oral communication skills including excellent telephone skills
  • Ability to work as part of a team, with a flexible approach to work and willingness to learn
  • Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships
  • Substantial experience of providing high level project administrative support or administrative support in an IT services environment
  • The ability to work without close supervision in a fast-paced environment with tight deadlines
  • In addition, the following are highly desirable:

    Graduate Entry requirements: 120 UCAS Tariff points or demonstrable experience in business and administrative environment.

    About the course

    This Degree Apprenticeship programme is designed for those wishing to enhance their career through engaging in a

    work based learning programme providing opportunities to develop your understanding of the Project Management

    subject discipline and capitalise on opportunities for applied learning within the context of your employment.

    You will therefore combine academic studies with work based reflection including your own personal practices and

    behaviours. This is designed to equip you for influential roles within your organisations, and support your longer

    term career aspirations of working as a Project Manager across different sectors.

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