Pension Administration Coordinator

This role is at the very core of Mercer Services within the Wealth arm of our business supporting Members, Trustees and Clients. The main purpose of this role is to assist managing our clients’ pension schemes by ensuring that they receive the information they need to enable them to make informed decisions on their benefits. But also, be able to build your skill set as a potential leader of our business by guiding and coaching our trainee administrators to develop their experience. You will do this through peer reviewing their work, providing constructive feedback but also role modelling your own experience dealing with complex calculations and sharing your industry knowledge.

Perhaps you have extensive experience as a Pensions Administrator and want a new change/challenge to step up into a people leader. Or, maybe you’re looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel. Whatever it is, we’d like to hear your story!

What can you expect?

  • An opportunity to join an established and client focused Pension’s Admin team
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group
  • Supportive on the job training.
  • What you will be rewarded with?

  • We offer competitive salaries and comprehensive benefits.
  • Excellent on the job training and support.
  • Flexible working environment with a mix of home/office based working
  • We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.
  • We will rely on you to:

  • Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
  • To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
  • Act as a coach and provide timely feedback to peers
  • Respond to errors and ensure complaints are handled effectively
  • Be a champion of change and provide opinions if you have an idea to create more efficiencies
  • Act as a leader and peer review your colleagues work and guide them along the way
  • Continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.
  • What you need to have: 

  • Previous pensions administration experience
  • Knowledge and willingness to learn about different schemes
  • Some people leader skills (confidence in providing feedback and conducting peer reviews)
  • What makes you stand out:

  • Previous experience of DB pensions
  • About us

    provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

    Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries.

    Mercer is a business of (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. 

    Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

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