Who are we?
The Student Room Group (TSR) is the largest, most useful and best-loved online student community there is. Millions of students turn to us first for advice, info and support on work, learning and life’s ups and downs. And that means we’re uniquely privileged to connect educators and employers to switched-on young people actively seeking out answers and meaningful connections.
What you’ll be doing
Leading the Student Experience team, you will be one of the leaders within the Product Experience department.
You will drive forward our company vision through the strategic development of student experience initiatives which will engage more students and nurture strong relationships with our online student community
In conjunction with the Head of Marketing, you will shape and own department KPIs for student engagement and user diversity.
Working in close collaboration with the Head of Product you will work to improve the quality of student experience in our online community, exploring and prioritising developments that will have a positive impact on the user experience
You will be part of our management group working cross-functionally with other department leads to effectively prioritise our quarterly commitments, driving the business forwards.
In this role you’ll manage a team of six who sit under the core pillars of:
You’ll take your previous experience and deep understanding of youth
engagement to develop strategies that will see us drive forward user growth, a deeper level of activity from a diverse mix of engaged users, and the development of regular, active users and community advocates
You will provide the direction required to the team to support our onsite community of students to learn, share, engage and connect with each other, maximising the value of authentic peer-to-peer engagement.
You will regularly report on your objectives, and impact against engagement and diversity KPIs, responding accordingly with an agile approach that is based around test and learn.
You will support your team to build critical external relationships and partnerships to ensure that TSR remains a trusted source for authentic content, and help build our brand awareness with a wider set of external stakeholders that will help take the benefits of TSR to all students.
What does success look like?
Within the first 6 months you will:
This opportunity will suits someone who:
Advantageous but not essential:
Working at The Student Room
We care about employee development, happiness, wellness, and work life balance. We offer a welcoming, friendly, and supportive working environment, plus we enjoy lots of great benefits including:
Due to the COVID-19 pandemic, this role will be fully-remote to begin, with a phased return to our offices by Brighton station. Moving forward, the role includes the possibility / option of remote working on either a temporary, permanent or mixed basis.
How to apply
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