<p><strong>Looking for Graduate roles in Client Services, Client Services Executive jobs and Customer Success jobs in London? An exciting Fintech SME is on the lookout for an ambitious, Czech-speaking graduate to join their London team. If you’re searching for Czech-speaking Client Services Jobs in London, apply to this role today!</strong></p> <p><h2>Company profile</h2></p> <p>In this Graduate Client Services Executive role, you will be joining a leading alte ative finance provider offering simple, flexible funding to help growing businesses achieve their ambitions. As a young, vibrant, technology-driven company, they are on a mission to re-invent the way small businesses access funding and they always keep their customers in the laser focus of everything they do. To date, the firm has helped over 12,000 businesses and advanced over &pound;360m in funding. They are striving to support an estimated 100,000 jobs by 2020, and each and every role at the company plays a huge part in supporting this.</p> <p><h2>Job description</h2></p> <p>In this Czech-speaking Client Services job, you will be responsible for the customer lifecycle and work with a wide range of customers both exte al and inte al. The ideal candidate will be an efficient and conscientious person to carry out some of the core customer-focused tasks for the team to allow the company to achieve growth in the cha el and provide best-in-class service. The role will initially focus on both inte al administrative activities as well as customer-facing contacts to ensure a swift and smooth jou ey through the lifecycle for customer&rsquo;s deals. This is an exciting time for the business as they look to dominate our current market and diversify into new products and cha els. With this in mind &ndash; you really need to be up for it! Processes and systems will change, the pace will be fast-moving and we need people who can stay positive, have a smile on their face whilst rolling up the proverbial sleeves and getting stuck in.</p> <p><h2>Key responsibilities</h2></p> <p>In this Customer Services Executive opportunity in London, your responsibilities will include:</p> <ul> <li>Be the main point of contact for all existing customers.</li> <li>Responding to customer queries within set timeframes</li> <li>Monitoring the email inboxes and actioning all emails appropriately</li> <li>Collaborate with other departments to make customer jou ey quick, positive, and frictionless.</li> <li> Meet quality assurance KPIs.</li> <li>Uphold call answer rate targets.</li> <li>Meet first call resolution targets.</li> <li>Follow the complaint resolution process.</li> <li> Effectively manage your pipeline and workload</li> <li>Contribute to the NPS score via effective customer issue prevention and resolution.</li> <li>Support the Global Partner Manager in preparing presentations and material for monthly business reviews and quarterly steering committees</li> </ul> <p><h2>Job requirements</h2></p> <p>For this Graduate Client Services Executive &ndash; Czech Speaking role, you will need:</p> <ul> <li>A 2.1 degree from a top university</li> <li>Speak fluent English and Czech</li> <li>Previous experience in a customer-facing would be desirable but isn&rsquo;t essential</li> <li>Excellent communication and relationship-building skills</li> <li>An interest in the FinTech industry</li> <li>A natural rapport builder, with excellent communication skills and a passion for helping others</li> </ul> <p><h2>Benefits of the job</h2></p> <ul> <li>A great starting salary of &pound;22,000 – &pound;29,000 (dependant on experience and languages spoken)</li> <li>Discretionary a ual bonus</li> <li>Medical and life insurance</li> <li>Holiday purchase scheme and pension scheme</li> <li>Various salary sacrifice schemes, including cycle to work</li> <li>Company wellness programmes</li> <li>Team away days and regular company socials</li> <li>Relaxed dress code</li> <li>Free refreshments and breakfast</li> </ul> <p><strong>If you’re looking for client-facing roles, Customer Services Executive jobs or Czech-speaking Graduate jobs in London and have a 2.1 degree from a top university alongside fluent proficiency in Czech, this Graduate Client Services role may be perfect for you – apply today!</strong></p> <p> </p> <p><em>Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless </em><em>of age, gender, ethnicity, sexual orientation, faith, disability </em><em>or other. We are continually finding ways to improve the way we work, read our </em><em>Diversity and Inclusion promise</em><em> for more information about this.</em></p> <p> </p>

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