Do you want to facilitate and support a global sports streaming application used by millions of users daily?
DAZN is one of the fasting growing OTT companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries
Since we launched in 2016, we have streamed more than 600 million hours of content!
HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT JUST THE MOST IMPORTANT STUFF):
Providing support and acting as first responder and carrying triage to inbound customer incidents received to the DAZN Support Centre
Responsible for Incident Logging, providing business impact assessment, reporting, incident notifications and escalation to resolver teams in a quick and timely manner
Troubleshooting, providing fixes and escalating incidents as required ensuring they are resolved within service level agreements or against agreed key performance indicators
Responsible for monitoring (Business and Technical) and live event monitoring across the DAZN OTT platform and product using a variety of tools.
Responsible for sending out live incident communications as soon as incidents are detected on the DAZN OTT platform in a timely manner
Work in an operations 24/7/365 support model
DO YOU HAVE AN UNDERSTANDING OF ANY OF THE FOLLOWING (not essential but a nice to have!)
Familiarity with basic ITIL
Cloud Support (ideally AWS)
Familiarity with Jira/Confluence
OTT Monitoring expertise to include: Conviva, New Relic, Service Now in addition to Live and VoD.
Knowledge of KPIs that indicate performance and customer experience (eg re-buffering, video playback failures, video-start failures, capacity monitoring)
Monitoring tools like New Relic, Nagios, Cloud Watch, ELK, Pager Duty, Conviva, Logz.io, Prometheus, Grafana, Splunk
Basic SQL queries
Web technologies and distributed web applications using a variety of languages like Node.js etc.