Job Description

The current opportunity is available for Manchester Met 2020 graduates who will be based in the UK for the duration of the role to apply for; if your application is successful, we will arrange your Jobs4Students registration before you start work.
There is an opportunity for a 2020 Manchester Met graduate to work as a Future Talent Intern for Student Case Management. The Academic Registrar’s Office produces University-level policies that directly impact our students, including the Student Code of Conduct and Appeals and Complaints policies. Within the Academic Registrar’s Office, the Student Case Management team handle student appeals, complaints and misconduct cases. The team regularly communicate with students on a range of complex and sensitive matters, such as appeals about grades, complaints about the service they have received, and a wide range of misconduct from relatively low level cases through to very serious matters such as sexual misconduct.

The project is to review the policies and standard communications, including email and letter templates and web information to make the information as clear and accessible as possible to our student community. Communications often need to communicate complex regulations but still be clear, using language that is easy to understand and uses an appropriate tone. The postholder would be responsible for reviewing some key University policies and all the templates currently in use by the team, identifying potential simplification and re-wording. The postholder would also review the Student Case Management website to ensure the existing content is clear and develop new content where required. The internship is expected help the successful applicant to develop the following key skills:* Knowledge of student casework processes, an increasingly important and high profile area of work for the University. 
* Writing and communication skills. 
* Teamwork and influencing skills. 
* Presentation of work to senior members of the University community. 

Dates: 31st August – 5th November 2021
Hours: 35 hours per weekWorking pattern: Monday-Friday either 08:45-16:30 or 09:00-16:45 with an unpaid 45 minute break
Location: Mix of online and on campus

Alongside the internship, the Careers Service will offer full CPD and training support to the successful applicant to ensure that they make the most of their experience by recognising their transferable skills and preparing them for their next steps Person Specification This role is only open to 2020 Manchester Met graduates who meet the criteria below. Essential: * Graduated from a Manchester Met undergraduate course in 2020* Excellent writing skills, including the ability to explain complex matters in a clear, concise way, using a warm accessible tone. 
* The ability to understand student regulations and processes and apply their writing skills to making them clear and accessible for our students. You will need access to a laptop or PC to apply for this role, the department may not be able to provide this for you

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