Deputy Director Student Life (Residential Services)

The role

Our Residential Life department was created just over 3 years ago to provide outstanding support system for our residential students. Since its inception we have invested several million pounds to help the department to grow quickly and that investment is set to increase given the importance of this service to the University’s ambitions for an excellent student experience. We support more than 8,500 students across 20 buildings. 

We are now looking for a new Deputy Director Student Life to provide the strategic leadership we need to continue this development and to support out staff to be the best they can be. The role manages a large team of staff who ensure that students’ transition into our residences meets their diverse range of needs. In this key new position you will develop and implement coherent ways of working across the department to ensure efficient delivery, including prioritisation of work, risk management and the allocation of resources as well as developing the roles of our student co-workers. The role interfaces with a number of different areas around the University including our Campus Division, Students Union, senior University colleagues and also external organisations and agencies.

What will you be doing?

  • Leading on the delivery of the component parts of the Professional Services strategic objectives within the remit, in particular an integrated, student-centred operating model for delivery of student support​
  • Playing a leading role in the ongoing development of inclusive university residential communities, planning and delivering a range of proactive, innovative and engaging activities for students.
  • Delivering the Mental Health and Wellbeing Strategy and working in partnership with a wide range of stakeholders.
  • Ensuring priorities for and outputs from service planning meetings and supporting the strategic direction and departmental medium term and annual operational plans.
  • Responsibility for managing a multi-million pound budget with support from Finance, preparing annual budgets, forecasts and end of year reports.
  • Managing resources and budgets with discretion to make decisions or judgments, which have an impact on the nature or scale of resources across the Residential Life team.
  • Leading, supporting and motivating the team to project manage, plan and deliver a range of residential life activities to students living in University allocated accommodation.
  • Providing leadership to the Residential Life team in the ongoing development of proactive wellbeing and community development activities and support for students in residences.
  • Proactively seeking feedback and analysing data, including casework data, accommodation occupancy and voids and using a range of techniques to identify trends, develop strategies to address key issues and test solutions.
  • Providing senior out of hours cover in a team with the Directors of Student Life and Wellbeing and Health and Inclusion.
  • Monitoring and developing the performance of your direct reports and taking appropriate corrective/supportive action to ensure performance standards are consistently met. Supporting direct reports to do the same.
  • You should apply if

  • You have experience at a senior level within a university or commercial environment, with a demonstrable track record of successful delivery of services to students and/or customers.
  • Proven experience of developing, leading and motivating extensive teams to deliver objective led outcomes, with experience of managing teams in a residential setting.
  • Outstanding written and oral communication skills and an ability to engage effectively and credibly with a wide range of staff, students and other stakeholders.
  • Authoritative knowledge of approaches, work practices, processes and procedures and professional, legal and regulatory requirements relevant to working in a residential setting.
  • Proven experience of managing and controlling budgets and resources and a knowledge of financial management procedures.
  • Significant and demonstrable experience of leading a team that includes line management, direction, development, engagement and performance management.
  • Demonstrable experience of change management and driving change within a complex organisation, including the ability to use experience and expertise to critically assess current ways of working and evaluate relevant and appropriate needs for change.
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