At Freetrade, we believe investing should be open to everyone. It’s one of the best ways to grow your savings, but for a lot of people, investing seems complicated, expensive and remote. We want to change all that. 

We’re a technology company that brings simple, free stock investing to everyone. We’ve built a beautiful investing app to trade in real shares, with zero commissions and low, fixed fees in a fluid, mobile-first experience. 

As the first challenger stockbroker to disrupt the £1.2 trillion UK retail investment market, we’re poised to expand into Europe in 2021. We’ve just closed a Series B funding round led by New York-based growth fund, Left Lane Capital, alongside L Catterton, and Draper Esprit, bringing the total that we’ve raised to over £65m.

We are on track to double in size from 120 people to 200+ by the end of the year. Our customer numbers are 450,000 and counting, and we are receiving upwards of 4,000 new customer sign ups per day as of January 2021.

As we’re onboarding our community, we are seeking a Customer Support Associate to join us remotely. This is an exciting time for a recent graduate to join our team and kick start your career with a fantastic, fast growth FinTech. 

You’ll have the opportunity to help us develop the operational blueprint for support, building for customer excellence and scale. You will report to our Customer Operations Team Leader.

In the first 12 months you will:

  • Become one of the first points of contact for every one of our customers who have a question, problem, or as it happens, want to share praise or something quirky with us! 
  • Build a deep understanding of what our community wants, spot trends, and help prioritise our customers’ feature requests for our engineering team. 
  • Come up with processes and help us with tool ideas that will enable you or the customers to self-resolve issues, or even better, pre-empt them. 
  • Our work culture prioritises speed, care and effectiveness and you’ll have the freedom to pursue your own ideas and solutions.
  • Apply if:

  • You are a recent Graduate.
  • You’re passionate about what we’re doing at Freetrade and our mission and customer service. 
  • You are a self-starter and thrive working in a fast-moving collaborative environment.
  • Flexibility to work allocated shifts, this will include either late evenings or weekends.
  • You have a dedicated and comfortable space to work from home.
  • You have good quality wifi with a minimum speed of 10mb per second.
  • You’re happy to come into the London office at least 1-2 days a month.
  • Logistics:

    Applicants will have an introductory call with one of the Talent team, a call with the Customer Operations Team Lead, a task to complete followed by a Zoom video interview. 

    We offer a competitive salary plus stock options  and lots of  other benefits .

    We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you. We’re very open about what we’re working on, and the best places to learn more are our buzzing community forum and our blog.

    Please note we are not accepting agency CVs.  

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