College Education Support Team Manager – College of Engineering and Physical Sciences – 58437 – Grade 6-(2100015F)



Position Details

Area: College of Engineering and Physical Sciences
Salary: Full time starting salary is normally in the range £27,511 to £30,046 with potential progression once in post to £33,797
Band/Grade: Grade 6 
Hours: Full time 
Duration: Permanent 
Location: University of Birmingham, Edgbaston, Birmingham, UK
Closing Date: 4 August 2021

Job Summary

The College Education Support Team Manager is based within the College of Engineering and Physical Sciences, Education Support Team. The postholder will provide high-level project and administrative support to the Education function within the College and will be expected to develop, implement and prioritise projects within the Education function on a daily basis. The postholder will report to the Education Support Manager.

The postholder will support the delivery of teaching and learning related activity across the College, which will involve managing a team of Professional Services support staff and working closely with key senior academic and professional services educational leads across the College.

The postholder will be responsible for developing systems for operational activity in the College by advising on the most appropriate mechanisms for successful delivery and recommending implementation. They will lead on areas for improvement and the wider team will be responsible for providing education related support across the College when required.

They will advise the Deputy Director of Operations (Education) and the Head of Operations (Education) on policy and procedural matters relevant to their role and be expected to work effectively and capably with professional and academic colleagues throughout the University.

Main Duties

Quality Assurance and Education Support

• To develop and maintain effective and efficient administrative and organisational support for the Education Support and Quality function.
• Provide informed and relevant advice to Schools in all matters relating to taught programme administration
• Provide expert advice in relation to data reporting and analysing data to senior academic staff within the College.
• Build effective networks and relationships with external and internal contacts.
• Act as a key contact and link between the School and other College and University support services and ensure that the appropriate academic and professional services staff are kept fully informed regarding changes and updates in practice and policy. 
• Ensure that responsibilities are carried out in accordance with Policies, Codes of Practice and Regulations as defined by the School, College and University and to be pro-active in offering advice based on these regulations and procedures to students and staff where required and appropriate.
• Reviewing School and College policies and procedures, anticipating changes that may need to be made and suggesting improvements. 
• Provide senior administrative support to internal and external reviews and audits, such as the Higher Education Review.
• Take the lead in supporting the requirements of TEF across the College providing senior academic support and advice.

Project Management

• To lead on the delivery, implementation and monitoring of projects as required by the Head of Operations (Education) and other senior College staff or nominee.
• Act as Project Board/Team member on major cross-institutional projects (where required).
• Responsible for developing systems for operational activity in the College by advising on the most appropriate mechanisms for successful delivery and recommending implementation.


• To ensure that the College is complying with all duties in accordance with appropriate legislation and University procedures.
• Under the guidance of the Head of Operations (Education), develop and nurture partnership relationships with colleagues within the College and across the University.
• Responsibility for the development, delivery and review of standardised and robust compliance systems within the College. Implementing and communicating as appropriate.
• Work closely with Education Support Teams to ensure that attendance-recording procedures are in place and being followed up in accordance with College procedures.
• To review, develop and deliver effective and efficient monitoring of compliance in accordance with College procedures and processes working closely with colleagues across College.
• Identify where change is needed and articulate and facilitate change processes with relevant staff.
• To represent the College at relevant meetings as agreed with Head of Operations (Education) including Points Based System Practitioners Group and report within the College as appropriate.
• To identify and act on issues and proactively make recommendations to the College with specific regard to compliance issues.
• Responsible for developing strategic approaches to compliance project management activity for the College.
• To escalate matters around compliance to Head of Operations (Education) or nominee.

Systems, Procedures and Service Improvements

The postholder will pro-actively contribute to the on-going development of the Colleges Professional Services, its values, standards, service levels, and professional ethos in conjunction with the Head of Operations (Education).

This may include but is not limited to:

• Developing systems and procedures for agreed areas of work within the College in conjunction with the Head of Operations (Education) to ensure consistent practice and to protect business continuity. Areas may include: assessment and examinations, attendance recording and monitoring, module selections, timetabling, module evaluations etc.
• Maintenance and continued content development of the College Intranet.
• Preparing reports on matters associated with the role, as required by the College. This will include making recommendations for change or review.

Team Management

The post holder will manage a team of Professional Services staff. This will include for example:

• Providing a leadership role to the team members. 
• Managing and leading change.
• Mentoring and motivating staff, monitoring individual performance throughout the year, addressing issues as necessary to achieve optimum performance from all staff.
• Coaching and encouraging staff in a supportive environment, demonstrating willingness to listen, engage and support.
• To demonstrate a commitment to training and using University provided systems.
• Managing the timely completion of Development Review meetings for individuals, including allocating reviewees to reviewers, conducting Development meetings, completing associated paperwork and supporting levelling in accordance with procedures developed by the College.
• Assessing and collating team development needs, communicating these to the Head of Education Support & Quality contributing to College learning and development plans, which may include delivery e.g. one to one and small group training on the use of data systems.
• Handling sensitive and confidential HR matters for individual staff within the teams, where appropriate consulting line managers and HR staff where appropriate.
• Serving on interview panels for new staff, mentoring staff during probation and preparing probation reports.

Support across the College of Engineering and Physical Sciences

• The specific areas of responsibility and/or tasks may change from time to time in accordance with the requirements of the School and its priorities of the time.
• From time to time, the post holder may participate in reviews of certain aspects of teaching administration e.g. looking at current practices in Schools and coming up with solutions for good practice across the College. This will be done in consultation with the Head of Operations (Education).
• The postholder may also be required to work in other parts of the College.
• The postholder will also participate in various Working Groups and provide secretarial support to Committee meetings as appropriate.
• Any other duties as allocated by the Deputy Director of Operations (Education) and the Head of Operations (Education).

Required Knowledge, Skills, Qualifications, Experience 

• Educated to at least A Level standard or equivalent.
• Proven experience of successful working in a senior administrative role within a customer service based environment.
• Significant experience of working within an office environment is essential. 
• Ability to work flexibly responding to changing business needs and changes to external legislation, for example Home Office rules and guidance.
• Ability to deal with confidential and sensitive data in accordance with appropriate legislation.
• Strong IT skills, including word-processing, databases and spreadsheets. Experience and a good working knowledge of large-scale data management systems, such as BOXI, or be sufficiently IT-literate (to a high standard) to be able to acquire such knowledge quickly and using own initiative which can be applied to the role. 
• Experience of setting up and maintaining complex working systems.
• Experience of using Canvas (or equivalent) and content management software for website maintenance.
• Experience of operating effectively and efficiently in a busy multifunctional environment, prioritising a heavy workload and working to tight deadlines, taking account of the needs of the main areas of activity in the School and the variety of customers.
• Excellent verbal and written communication skills; ability to communicate effectively with staff and students at a variety of different levels and from different professional backgrounds.
• A high degree of resourcefulness e.g. the ability to transfer existing knowledge to new situations to formulate a solution to a problem.
• Able to ensure accuracy, even when performing routine tasks and demonstrate attention to detail.
• Detailed working knowledge of HE education programme structures and requirements.
• An ability to independently and confidently seek out and apply or advise on matters of University of Birmingham legislation.
• Knowledge of Visa Sponsor Licence Holder responsibilities is desirable but not essential.
• Experience of working in higher education and familiarity with University procedures, policies, structures and systems is desirable but not essential
• Experience of supervising staff would be advantageous.

Valuing excellence, sustaining investment 
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. 

Primary Location





:Engineering and Physical Sciences



Job Posting

:01.07.2021, 7:00:00 PMGrade (for job description):Grade 6

Salary (Pay Basis)


Maximum Salary


Advert Close Date

:04.08.2021, 6:59:00 PM

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