• Full Time
  • Anywhere

JOB DESCRIPTION SUMMARY

The Assistant Director, Student Success is responsible for providing support to online students, part-time and full-time campus based students throughout their program. This position works with graduate students from the beginning and throughout their program to guide them through admissions, establishing their plan of study, course selection and registration, serving as a liaison for the campus at-large and finally assisting them in preparing for graduation. The Assistant Director, Student Success help students by providing quick answers to their questions, helping them overcome obstacles, and showing them how to access important services offered by the university. They will connect regularly with the student, via phone and email, to ensure they are equipped with the tools to succeed in every course they take. Additionally, the Assistant Director, Student Success is responsible for proactively identifying areas for process improvement to increase student success and retention and working with the online team to develop short and long-term strategic plans for graduate student service and growth.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.

JOB DESCRIPTION

Responsibilities:

  • Act as primary contact for graduate students enrolled in assigned programs. Provide operational support of program activities including registration reminders, assistance with plan of study creation, assistance with navigating campus resources and assistance with preparing for graduation.

  • Proactively reach out to active students each semester to check in and ensure they are on track to meet their educational goals.

  • Answer inbound questions from all students relating to their courses.

  • Responsible for student satisfaction and achieving targeted satisfaction scores, as well as student retention through service and support.

  • Assist in the development of, and recommend improvements to, all processes, policies, and procedures for operations, including but not limited to, the transition from recruiting to student success team, as well as processes to drive improved student satisfaction, retention and success.

  • Input timely and accurate recording of academic data within the current university management and academic system (Banner/Workday) and the CRM system (Salesforce).

  • Obtain, document, and interpret feedback from our students and make recommendations for specific actions to improve student satisfaction in content and delivery.

  • Responsible for the efficient utilization of all existing campus support services, and for developing and maintaining open and clear communication, as required, with campus program directors in support of students.

  • Organize and manage student related communications, events, and functions.

  • Special projects and other duties as assigned.

  • Requirements:

  • Bachelor’s degree a minimum plus at least five years of progressively responsible administrative experience in customer relations, marketing, sales, customer service, or related field

  • Excellent organizational and interpersonal skills

  • Administrative experience at a college or university desired

  • Demonstrated capability with Microsoft Office, Excel, Word, PowerPoint, Etc.

  • Proven ability to work effectively at multiple levels within the business and academic community

  • Ability to work autonomously and handle multiple tasks simultaneously

  • Must be able to work independently and as part of a team

  • Ability to work in a rapidly changing environment

  • Applicants must have demonstrated experience working in and fostering a diverse and inclusive workplace and/or commitment to do so as an employee at WPI

  • Please include a cover letter to be considered for this position.

    FLSA STATUS

    United States of America (Exempt)

    WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

    Apply

  • Posted 12 Days Ago
  • Full time
  • R0001530
  • About Us

  • About WPI

    WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

    Diversity & Inclusion at WPI

    WPI is committed to creating an inclusive workplace culture where everyone feels valued and respected; a place where every student, faculty and staff member can belong, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.

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