Access & Student Support Coordinator

Job Purpose
To provide a comprehensive information, advice and guidance service for all Widening Participation and Lifelong Learning students, actively managing and delivering a large student caseload to provide support for student welfare and success. Support the Head of WP&LL and wider team in the delivery of WP&LL activities to achieve team targets and performance indicators.

Main Duties

• Working with the Head of WP&LL and broader team, be responsible for developing the University’s programme delivery for adult learners by adapting and developing learner pathways and provision and providing guidance and support to adult learners in line with the WP&LL strategy.
• Support the development of students, to enable progression and transition from the University Access Programme to degree study. Manage WP&LL as a UCAS Centre and delivery of UCAS support in a variety of formats: personalised one-to-one guidance; online support, and advisory sessions. Support the Head of WP&LL in liaison with University – Admissions in relation to entryrequirements and progression.
• Assist in the delivery and development of the University’s WP&LL Strategy by providing feedback from partners, stakeholders and participants and input on sector and sphere trends, comparator activity and new initiatives to the Head of WP&LL to improve our WP&LL performance.
• Working with the Head of WP&LL and broader team, develop close and productive collaborative relationships with academic and University Service staff to develop and deliver the WP&LL strategy.
• Report on the performance of WP&LL activity in your specific areas of responsibility, creating proposals for development and improvement, including funding bids where appropriate and necessary, to enhance University activity for adult learner groups and their communities.
• Lead on the planning and delivery of information, induction and support sessions for a range of WP&LL students, including Access programme and vulnerable students. Work jointly with the WP & Student Retention Research & – – – Evaluation Officer to monitor the effectiveness, quality and impact of this provision, via feedback and evaluation from students and other stakeholders, using this to deliver service improvement.
• Respond to inquiries from and provide information, advice and guidance to, prospective students and their families relating to the University, Access and Lifelong Learning programmes and HE.
Working with other WP&LL team members, manage the University’s Good Cause process for WP&LL students. Liaise with subject coordinators to ensure effective communication and appropriate actions are pursued.
• Perform the role of the WP&LL disability coordinator, liaising with the Disability Service, broader support services and WP&LL team members, as appropriate, to ensure necessary provision and support is put in place for disabled students, aiding these students to develop, progress and succeed with their studies.
• Working with the Head of WP&LL and broader team, utilise specialist knowledge and expertise in advice and guidance, student welfare and disability support to influence the development of relevant policies within WP&LL, ensuring they are appropriately designed, delivered and implemented.
• Represent the University and the Head of WP&LL / WP&LL Team on professional groups, forums and committees as required.
• To contribute to the enhancement of the University’s international profile in line with the University’s Strategic Plan, Glasgow 2020 – A Global Vision
• Responsible for creating and maintaining links with adult learner institutions, partners and individual applicants.
• Responsible for organising and supporting general WP&LL activity, alongside other team members, including tutors, student mentors and ambassadors.
• Financially aware of all costs/budget restrictions associated within the section’s budget, including core and external funds.
• Responsible for managing applicable WP&LL activities / events on campus, coordinating with and complementing existing programme activities and events.
• Responsible for managing applicable external WP activities and events, coordinating with and complementing existing programme activities and events
• Liaise with appropriate internal academic and service staff to ensure a coordinated and collaborative approach to WP&LL activity delivery.
• Ensure smooth operational running of events, including UCAS and induction events, liaising with WP&LL team and ER colleagues regarding travel arrangements, facilities, materials and communication.
• Develop good relations and share knowledge and best practices with WP&LL and Education practitioners (e.g., SWAP, Local Authorities, other HEIs, FE Colleges) building and maintaining partnerships to strengthen the University’s WP&LL provision.

Knowledge, Skills and Experience

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or, Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma in a relevant subject area or equivalent.
A2 Up to date knowledge of UK Widening Participation, Lifelong Learning and Adult Learning sector.
Sound understanding of the learning skills required for study in Higher Education (HE).
A3 Knowledge of Scottish qualifications, funding and structures.
A4 Knowledge of Higher Education environment, academic cycle, funding systems and current issues.
A5 Knowledge and understanding of the issues facing non-traditional learners and those with additional needs.
B1 Professionally qualified with a relevant degree/post graduate qualification in careers guidance and/or a coaching qualification.
B2 Understanding of university equality and diversity policies and procedures relating to staff, students and visitors.
B3 Possession of a full, clean driving licence.
B4 Familiarity of entry level/admissions for all University undergraduate degree programmes.
B5 Understanding of government regulations relating to working with children and young adults.
B6 Understanding of University policies regarding the safeguarding of vulnerable people.
B7 Understanding of disability issues within Higher Education as they relate to the University’s responsibilities under the Equality Act 2010.

C1 Effective interpersonal skills; ability to engage with learners of all ages, motivate professional teams, influence internal and external stakeholders and build relationships at all levels.
C2 Excellent administrative, organisational and time management skills.
C3 Effective I.T. skills and experience of relevant programmes e.g., Microsoft packages (PowerPoint, Word, Excel, Access, Teams), Moodle, or similar.
C4 Excellent written and communication skills, including report writing and presentation skills.
C5 Ability to work as part of a team and use own initiative.
C6 Ability to project-manage.
C7 Comfortable with accepting changes and demonstrable ability to work flexibly, according to business needs.
C8 An ability to keep accurate and up-to-date records.
C9 Good timekeeping.
C10 A willingness to be accessible to other team members.
C11 Friendly and student-centred.
C12 Enthusiasm for wider access and education.
D1 Ability to work in a dynamic and evolving environment whilst maintaining a high level of service delivery and achieving targets.

E1 Experience of providing advice and guidance to clients with a wide range of needs, taking into account relevant policy and legislative requirements.
E2 Experience of providing advice and guidance specifically to mature entrants and those with non-traditional entry qualifications.
E3 Experience of working in the HE, Widening Participation and Lifelong Learning sectors.
E4 Experience of working with learners.
E5 Experience of developing and conducting training sessions.
E6 Experience of working with learners online.
E7 Experience of developing learning resources.
E8 Experience of evaluating provision to produce service improvement.

F1 Evidence of programme delivery and development, including event management.
F2 Experience of working with learners in schools, FE or HE sectors.
F3 Evidence of community engagement, partner collaboration and positive outcome delivery.
F4 Up to date experience of widening access and participation programmes in Scotland.

Job Features
Planning and Organising

• Contribute to the development and delivery of the University’s WP&LL strategy.
• Manage a wide-ranging workload including WP&LL projects, initiatives and events.
• Manage diaries to ensure that excellent connections with partners and individual applicants are developed and maintained.
• Develop new or adapt existing presentations, workshops and materials to meet the specific needs of audiences and enable the adoption of new delivery models for UofG WP&LL provision.
• Feedback, monitoring and evaluation of activities where appropriate, to identify service improvement requirements and future priorities for planning purposes.
• Organise internal and external events.
Decision Making
• Advise and guide students to aid their decision-making and choices to lead to the best option for the individual student.
• Prioritise activity and target institution communications in line with the WP&LL strategy.
• Utilise suitable WP&LL resources for internal and external events.
• Work closely with University Service and academic staff to advise, develop and implement activities in line with the WP&LL Strategy.
• Respond to WP&LL enquiries from internal staff, external agencies and individual applicants.
• Respond effectively to any situation arising at internal and external events.
Internal/External Relationships
• Daily throughout the academic year responsible for developing the individual development plans for significant numbers of students
• Daily coaching interventions to significant numbers of students throughout the academic year. The delivery of regular information and induction events for students
• Regular contact with: Head of WP≪ Director, Admissions, Access & UK Recruitment; WP&LL team, and other ER colleagues.
• Liaise with and advise academic and administrative University staff on matters relating to relevant WP&LL responsibilities.
• Work collaboratively with Admissions, appropriate academic staff, Corporate Communications and other appropriate University Services to meet the aims of the WP&LL strategy.
• Respond to enquiries from prospective students and their families, providing information and advice about the – University and Higher Education, with particular focus on the University Access Programme.
• Work alongside WP&LL and Education practitioners (e.g., LA’s, SAAS, UCAS, SWAP) building and maintaining partnerships to strengthen the University’s WP&LL provision.
Problem Solving
• Responding to issues relating to the University’s WP&LL provision.
• Be responsive for day-to-day issues experienced within the WP&LL team.

Terms and Conditions
Salary will be on the Management, Professional and Administrative Grade, level 7, £36,382 – £40,927 per annum, pro rata.

This post is part-time (17.5 hrs) and open-ended.

New entrants to the University will be required to serve a probationary period of 6 months.

The successful applicant will be eligible to join the Universities’ Superannuation Scheme.
Further information regarding the scheme is available from the Superannuation Officer, who is also prepared to advise on questions relating to the transfer of Superannuation benefits.

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.

The University of Glasgow, charity number SC004401.

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