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Responsibilities

Customer Success Manager

The Customer Success Manager (CSM) delivers unique value by making customers passionate advocates of Microsoft by empowering them to realize the value of their investment in Microsoft products. Through collaboration with customers the CSM drives change management and adoption activities to help reduce implementation risk, drive usage of existing workloads, and identify valuable opportunities in their accounts. The CSM is also a key part of our customer facing sales teams and will be called on to leverage their deep knowledge of CRM or ERP to support sales growth.

Responsibilities:

  • Customer Success understands their customers’ industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing.
  • Promotes adoption of technology by helping the customer optimize the utilization of our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. 
  • Primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization.
  • Qualifications

  • Currently pursuing a bachelor’s degree across any discipline
  • In your penultimate year of university able to complete a 12 month internship for a July ’22 start.
  • Passion for technology and customer obsessed.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Verbal and written communication, analytical and presentation skills 
  • Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions. 

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